Witness service volunteer court and/or outreach (community)based at Citizens Advice Witness Service : Community CVS

The Witness Service provides practical and emotional support and information to witnesses so that they feel valued, respected and informed and able to give their best evidence in court.

The role involves providing support to witnesses, and their supporters, by explaining the court procedures and legal terminology, showing them around the courtroom before trial and sitting in the courtroom with them, when permitted. Our volunteers come from a range of backgrounds and we particularly welcome applications from people with physical or mental health conditions, and people from Black Asian Minority Ethnic (Global Majority) and LGBTQIA+ communities. We are committed to offering a welcoming and inclusive environment to witnesses, staff, and volunteers.

Please be aware that courts vary in terms of accessibility and provision and are under the control of HMCTS. We will strive at every opportunity to support accessibility needs where resources allow.

What skills do I need?

You don’t need specific qualifications but you’ll need to:

Be friendly, caring, supportive and empathetic towards others.
Be non-judgemental and impartial.
Have good communication skills; both written and verbal, as well as being a good listener.
Be able to work effectively as part of a team and build positive working relationships with a diverse range of people.
Be reliable, committed and flexible.
Have a willingness to adapt to change, and learn and grow with the service.
Be willing to embody our commitment to diversity and inclusion.
Have an understanding of and commitment to the principles of confidentiality.
Be willing to work within the service’s values, procedures and policies.
Be willing to use computers for training and communication.
The ability to handle challenging situations and use your initiative, experience and training to solve problems and make appropriate decisions.

You’ll also need an Enhanced level DBS disclosure (a criminal record check), which we will arrange. Having a criminal record is not in itself a barrier to volunteering with us.

When do I need to be available?

	Morning	Afternoon	Evening
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday

Details

Mon - Fri 1 day per week 9.00am - 5.00pm

Where does this role take place?

The Law Courts
Openshaw Place
Ring Way
Preston
Lancashire
PR1 2LL

View on Google Maps →

Register your interest

Ideal for people interested in
Crime, Victims and Offenders

Ideal for people who like
General Helping
Supporting Charities

Details
Accessibility
Dependant on court and individual needs
DBS check required
Enhanced
Expenses reimbursed
Ongoing support
Suitable for under 18s
Training provided
Volunteers covered by insurance