Tour Guide Volunteer

Purpose

To run tours of the National Football Museum Research Centre located at Preston North End Deepdale Stadium including running an object handling session.

Main areas of responsibility

• Welcoming visitors to the Research Centre

• Facilitating object handling sessions

• Running tours of the collections

• Supporting activities and events

• To work within the Volunteer Agreement guidelines and related organisational policies (Safeguarding, Health and Safety and Security).

Time commitment

Volunteers typically lead tours around once a month, depending on demand. We aim to schedule tours consistently, for example, on the last Thursday of each month. Each tour opportunity will be offered to all volunteer guides, with scheduling based on availability and how many tours each guide has already delivered.

What skills do I need?

Skills/characteristics required

• Friendly and welcoming nature

• Enjoys engaging with people

• Commitment and enthusiasm for volunteering

• Confident in public speaking and facilitating group tours/discussions

The following are desirable but not essential

• Previous visitor or customer service experience

• Football knowledge

• A passion for football and/or history

When do I need to be available?

Details

Training and support All volunteers will receive a full induction to the programme, including health and safety procedures and fire evacuation training. Additional, role-specific training will be provided for delivering tours and handling objects. Benefits of volunteering • Develop skills and experience to enhance your CV • Become part of a friendly team of like-minded people • Help to share the Research Centres amazing collection with people from all walks of life • Be part of the Research Centre’s journey moving forward. Health and safety/security • Ensure that you are aware of all necessary museum policies and procedures • Ensure that you comply with all statutory requirements including Health and Safety Act • Ensure that you comply fully with museum security and audit policies and procedures Prospective volunteers will be able to demonstrate: • That they can make meaningful contribution to our purpose to share why Football Matters • Volunteers must also display behaviours that are in line with our core values. The values that inform all of our activity at the museum are; 1.Enjoying 2.Celebrating 3.Unifying 4. Exploring 5.Evolving An integral part of our social purpose is to promote equality, and we will be actively seeking applications from all underrepresented groups.

Where does this role take place?