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Patient and Public Panel Member

North West Ambulance Service NHS Trust

We are looking for patients and members of the public over the age of 16 who live in the North West of England to join our Patient and Public Panel (PPP). We established our PPP in September 2019 to allow our patients and members of the public to have their say on how we can improve our services. We have three different levels of involvement which allow you to get involved in a way that suits you best:


What does it involve?

Responding to surveys, giving feedback on strategies, initiatives and publications and providing thoughts on events and campaigns on an occasional basis, often virtually.

Who is it for?

Those able to participate at a time to suit them and for short periods of time and those who are not able or keen to travel. May also suit people who can represent different patient perspectives when providing feedback, as well as those who have the ability to look beyond their own personal experience and who have open and enquiring minds to understand and accept different viewpoints.


What does it involve?

Contributing to meetings or discussion groups by providing opinions, experience and expectations to help inform improvements and review how services are planned and provided.

Who is it for?

Those able to participate for designated periods of time on a task and finish basis. May also suit people who have service user experience and a desire to help improve services with the ability to keep the patient perspective at the forefront.


What does it involve?

Taking an ongoing, active role in high-level meetings such as service area learning forums and committees usually held online and sometimes at headquarters in Bolton, to enhance decision making and discussions.

Who is it for?

Those able to participate in specific meetings on a regular basis to provide their ideas, suggestions and insight as a patient or member of the public on the business discussed by that meeting. Best suited to people who are able to commit time and have some experience in attending meetings or speaking in front of large groups of people and are willing to undertake relevant reading beforehand.

Alongside this, we deliver online training courses to our members on life saving skills, CPR demonstrations, safeguarding training you can get involved in as a thank you for being part of our PPP.

Majority of our sessions are held online and we do try and hold these at various times of the day including the evening to allow all our members to get involved.

Since our PPP was established, our members have supported many service improvements, projects and research studies such as supporting with the refresh of our values and trust strategy, roll out of electronic patient records and cardiac arrest research study to name a few. 

Our PPP also became finalists at PENNA 2023 (a national award) in September 2023.

We do hold monthly taster sessions online for approximately one hour which will cover how our PPP works in greater detail.

If you would like to become a member, you can become a member by completing our sign-up form over on our website (nwas.nhs.uk/panel) in as little of five minutes by completing our online form.

If you would like to know more about the higher levels of involvement, please visit our website or contact patient.panel@nwas.nhs.uk for more information.

What skills do I need?

  • Good understanding/use of IT - online sessions are held on Microsoft Teams 
  • Good communication skills - confident to challenge
  • Team working

When do I need to be available?

Morning Afternoon Evening

Where does this role take place?

Register your interest
  • Ideal for people interested in
  • Emergency Response
  • Mental Health
  • Ideal for people who like
  • Advice and Information
  • Creativity
  • Details
  • Accessibility
  • DBS check required
  • Equal opportunities policy
  • Expenses reimbursed
    Travel expenses will be reimbursed for any travel to meetings or events
  • Health and Safety Policy
  • Ongoing support
  • Suitable for under 18s
  • Training provided
  • Volunteers covered by insurance
  • Application Process
  • Test

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