Client Support Volunteer

Information about the role

You’ll support people coming to Shelter for housing, benefit or debt help. This might involve giving them updates on their case, sharing information about local services, and supporting them with form filling.

Availability: Volunteering will take place within our Hub service hours of Monday-Friday, 9am – 5pm

Range of activities may include:

• Communicating with clients by phone and email to share updates on their case or to gather information from them.

• Assisting clients with form filling, paperwork and applications around housing, benefits and debt.

• Supporting clients with digital skills, navigating online systems and forms.

• Researching and updating contact details for other local services and providing clients with this information.

• Providing some emotional support to clients, by letting them share their experiences and listening to them.

This role fights the housing emergency by supporting people who are struggling with housing and bringing them one step closer to a safe home.

Benefits of volunteering with Shelter

Volunteers are essential to Shelter’s mission to end housing injustice. We welcome volunteers from all backgrounds. The insights and life experience our volunteers bring to Shelter are valued as much as their contribution through volunteering.

We aim to provide our volunteers with a positive experience. This is by prioritising accessibility and tailoring the support we provide to the needs of the individual. We make sure our policies and processes are equitable, which means that no-one is unfairly disadvantaged while volunteering because of their background or identity.

What skills do I need?

We’d love the volunteer in this role to have good communication skills and be confident with using IT. 

When do I need to be available?

Details

Volunteering in this role is Monday to Friday 9am - 5pm. A minimum of 4 hours would be recommended

Where does this role take place?